Privacy Policy

Effective Date: 24/08/2024 | 17:34

1. Statement of Intent

This policy outlines how Inner Embers uses and protects the information you provide when you visit our website. We are committed to managing your data respectfully, keeping it secure, and using it only for the purposes for which it was provided. As a member of the Association for Solution Focused Hypnotherapists (AfSFH) and The National Council for Hypnotherapy (NCH), we adhere to their guidelines and comply with the General Data Protection Regulation (GDPR).

2. Our Contact Details

  • Name: Neesa Younger

  • Phone Number: 07463068767

  • Email: info@inner-embers.co.uk

3. Information We Collect

Contact Form Data:
When you use our contact form, we collect:

  • Personal Information: Name, phone number, email address

  • Reason for Contact: Details you provide in the message

Cookies:
Our website uses cookies to improve your browsing experience. Cookies are small files placed on your device that help us understand how you interact with our site. They allow us to tailor content and analyse site traffic.

4. How and Why We Use Your Information

Contact Form Data:
Your information is used to:

  • Respond to your inquiry

  • Schedule consultations if you decide to proceed

  • Provide updates or information relevant to your request

Cookies:
Cookies help us:

  • Improve website functionality and user experience

  • Analyse site usage and performance

5. Data Retention and Security

We store contact form data securely and only retain it if you enter into a session or contract with us. If no further engagement occurs, the data will be securely deleted.

For ongoing sessions or contracts:
Your information is stored in secure, password-protected systems. After sessions conclude, data is moved to an encrypted external hard drive and is securely destroyed after the regulatory retention period:

  • 8 years for adults

  • Until age 26 for young adults aged 17

  • Until age 25 for children below 17

6. Your Data Protection Rights

You have rights regarding your personal information under data protection laws:

  • Access: Request copies of your personal data

  • Rectification: Correct or complete inaccurate information

  • Erasure: Request deletion of your data in certain situations

  • Restriction: Limit processing of your data in specific cases

  • Objection: Object to processing in certain circumstances

  • Portability: Transfer your data to another organization or to yourself

To exercise these rights, contact us at info@inner-embers.co.uk. We aim to respond within one month.

7. Complaints

If you are dissatisfied with our handling of your data, you can file a complaint with the Information Commissioner’s Office (ICO):

  • Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

  • Helpline: 0303 123 1113

8. Updates to This Policy

We may update this Privacy Policy occasionally. If changes are made while you are still receiving our services, we will provide you with the revised policy.

Date Last Modified: 24/08/2024 | 17:34